Read Terms and Conditions | Executive Umrah

TERMS AND CONDITIONS Executive Umrah

Note: Payments made to any bank other than those listed above will not be accepted.

First & Business class passengers are requested to check in at least 2 hrs before departure.

Economy class passengers are requested to check in at least 3 hrs before your departure time at airport.

Date Changes before departure and before inbound departure is not permitted.

Cancellation fees before /after departure or no shows or partly used tickets are non refundable.

Deposits are non-refundable and rights are non-changeable, non refundable from the point of confirmation.

We take deposits that secure your seats however; fares may change until the balance payment made or until issuance.

Please pay balances when due because failure to do so may lead to the cancellation of your holiday/flights and still leave you liable to pay cancellation charges.

All credit/debit card payments are subject to a surcharge.

Booking has been placed with our consolidator.

This document is the confirmation of booking only.

Debit/credit card payment will be charged by SEVEN ZONES SERVICES LTD.

Seven Zones would process an application in adherence to the client's unique preference(s) to our travel advisor(s) or as given on our website, and hence we will not be responsible for any incorrect information provided to us, through any medium. Although Seven Zones makes every best possible effort to obtain all the relevant and correct information within a specific period of time, however we deny to accept any responsibility, due to the following occurrences:

(a) Refusal of Visa Application
(b) Denial of Visa
(c) Visa Issued with Incorrect passenger details
(d) Delay in processing times of the Visa Application

TERMS AND CONDITIONS

We at Seven Zones Services Ltd T/A ExecutiveUmrah.com, are committed to provide you with a comprehensive and hassle-free Umrah experience. Our policy is designed to cover all aspects of your pilgrimage journey, ensuring that you can focus on the spiritual aspects of the journey without having to worry about any logistical or administrative details.

Below are the key aspects of our policy that we would like to highlight:

Visa and Documentation: Our team will assist you with obtaining the necessary visas and other travel documents required for your journey. We will also provide you with guidance on the documentation process and ensure that all paperwork is submitted in a timely manner.

Please note we are not the embassy who approve your visa and only submit your visa application on your behalf. Company is not responsible for any loss due to rejection of visa or delay from embassy.

Travel and Accommodation: We will arrange your travel and accommodation, including flights, ground transportation, and hotel reservations. Our team will ensure that you are comfortably accommodated during your stay in Saudi Arabia, with access to all necessary facilities and services.

Ziyarat and Guided Tours: Our package includes guided tours of important religious and historical sites, including visits to the Prophet's Mosque and other sacred locations. We will ensure that you have a knowledgeable guide to help you navigate these sites and provide you with information on their significance.

Medical and Safety: We prioritize your health and safety and take necessary measures to ensure that your trip is comfortable and secure. We provide medical facilities and assistance in case of any emergencies, as well as insurance coverage to protect you from any unforeseen circumstances.

Customer Support: Our team will be available to assist you with any queries or concerns before, during, and after your journey. We strive to provide excellent customer service and will be at your service throughout your trip.

We hope that our policy provides you with the assurance and confidence you need to embark on your Umrah journey with us. We look forward to serving you and ensuring that your pilgrimage is a memorable and fulfilling experience.

Following are our Terms & Conditions:

BOOKING AND PAYMENT

To book an Umrah package with our agency, customers must provide their full name, date of birth, passport details, and payment of a deposit. The deposit is non-refundable and confirms the booking.

The remaining balance must be paid before the departure date, as specified by our agency. Failure to pay the balance may result in cancellation of the booking and forfeiture of the deposit.

Payments can be made by bank transfer, credit/debit card or cash.

CANCELLATION AND REFUND POLICY

If a customer wishes to cancel their booking, they must provide written notice to our agency. The cancellation charges will depend on the date of cancellation and will be specified in the booking confirmation.

Refunds will be processed within 3-6 weeks of the cancellation, less any applicable charges.

Our agency reserves the right to cancel a booking at any time due to circumstances beyond our control, such as political unrest, natural disasters or changes in visa regulations. In such cases customers will recieve refund as per airline and supplier's cancellation policy less company's administration fees.

Please ensure that you must reply the email. Failure to reply the email would be considered as confirmation that all the details given on invoice regarding flight details and passenger details are correct. Furthermore company will not take any responsibility if there is any mistake if you fail to reply the email.

FLIGHT OR HOTEL ITINERARY CHANGES

Our agency reserves the right to change the itinerary due to circumstances beyond our control, such as changes in airline schedules, hotel availability, overbooking by hotel or other factors. Customers will be notified of any changes as soon as possible.

If a customer wishes to change their itinerary after booking, they must provide written notice to our agency. Changes may be subject to additional charges.

TRAVEL DOCUMENTS AND HEALTH REQUIREMENTS

Customers are responsible for obtaining all necessary travel documents, such as passports, visas and health certificates, and ensuring that they meet all the requirements of the Saudi authorities for Hajj and Umrah travel.

Our agency can assist with obtaining visas for customers, but cannot guarantee approval or issuance of visas. Customers may be required to provide additional documentation or attend an interview at the Saudi embassy or consulate.

Customers must also ensure that they are medically fit to travel for Umrah, and should consult their doctor before booking.

Terms and Conditions